You can, and you should look serious and focused, but remember that you are there to create a comfortable environment.
It is important to show signs that you are open to helping customers and that you aren’t there to threaten them.
Imagine you work at a museum. You are the welcome sign of the exhibition. You greet customers as they come in. A simple gentle smile followed by “Good morning” or “May I help you?” does the job!
Make sure you:
➜ are polite to everyone;
➜ have a positive attitude and mental outlook;
➜ look neat in appearance.
Being polite, friendly, and helpful results in success.
Photo by Andrew Martin from Pixabay
Professionalism security guard training by Ranga
The Effective Security Officer’s Training Manual, Chapter 5 - Professionalism by Ralph Brislin, CPP