No matter what the transaction is, personalizing how you interact with customers makes them feel important. When you bring relevant information to the call while having a real conversation with them, you make them feel like you know who they are, what they want, and where they need to go to get their answers. Source: Unicom Teleservices, 2021.
Snigdha Patel says having meaningful conversations with customers is more of science than art. Some of the best practices and tips for engaging in such interactions can even help deliver value to your customers. Wanna know more? Click here: https://www.revechat.com/blog/best-practices-tips-customer-conversations/.