Though introducing yourself and offering help is on the way to a humanized modus operandi. There is nothing more humanized than a warm welcome and greeting!
That's an opening to a customer service representative and customer dialogue that will result in positive feedback and customer satisfaction.
Paul Cowman recalls the telephone conversations he had with call centers after the passing of a relative, and the ones that struck a chord with him were those representatives who were above all human!
They were friendly, helpful, and genuine all the way. That made the difference! So... keep it in mind: Be friendly, be helpful and be genuine!
Click on the link below to check out a video with consultant Dick Marks discussing the "I Care" method of greeting customers at a business. https://www.youtube.com/watch?v=kkxMFUk648o
Reference: Five9, 2019.
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