Which picture shows surprise?
Question 3 of 11
Career development

Which picture shows surprise?



Part of the course
Identifying Microexpressions to Improve Customer Service
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11 questions (6 min)
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Why?
Surprise Microexpression:
→ The eyebrows are raised and curved.
→ The skin below the brow is stretched.
→ Horizontal wrinkles show across the forehead.
→ Eyelids are opened, white of the eye showing above and below.
→ Jaw drops open, and teeth are parted, but there is no tension or stretching of the mouth.
When we look surprised, we raise our eyebrows and open our eyes wider. When you see customers doing this, observe where they are looking to identify what made them surprised: maybe it was a product they really liked, or the price was not what they expected. By doing so, it'll be much easier to talk to that customer and provide a good experience for both of you!
Check the video below to know more about this microexpression:
https://www.youtube.com/watch?v=UYoBi0EssLE
Source: Van Edwards, Vanessa. "The Definitive Guide to Reading Microexpressions (Facial Expressions)" on scienceofpeople.com
Photos by Andrea Piacquadio from Pexels
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