Which reaction to a customer illustrates an emotionally intelligent response?

Remember: Be Friendly, listen to your customer, and try to understand them as much as you can. Brian Koehn, vice-president of ClientPoint, affirms that you must keep in mind that clients might be fearful of the time they will spend at that store or sales meeting; they might be busy, stressed, or concerned. It is natural to anticipate what they might be going through to help you make good deals.

Check out the video below. It takes about 1 min. Go from 1:50 to 2:57. https://www.youtube.com/watch?v=Sce06cqJS_U&ab_channel=ClientPoint

Additionally, in Travis Bradbery's case study of Hallmark Communities, sales staff who developed Emotional Intelligence were 25% more productive than their colleagues. Photo by: Yanalya on freepik.