Why is rapport an essential customer service skill?

Being able to create and develop rapport with the people you serve is a vital customer service skill. Let’s go through the benefits of building rapport: ✓Trust - customers place their trust in you and are more willing to listen to your advice when they like you. ✓Loyalty - chances are customers won’t look for someone else’s service when yours exceeds their expectations. ✓Forgiveness: your mistakes are more easily forgiven by customers who like you. Being kind, friendly, and helpful are learnable skills that can come in handy in your personal and professional life. Photo by Jacqueline Munguía on Unsplash