You can craft a clear return, exchange, and refund policy by:

Here are some guidelines to help you craft a clear return, exchange, and refund policy: ✓Use clear, concise language, avoiding legal jargon. ✓Make it clear if customers will get cash or store credit back or if they can choose between one of them. ✓Explicit the reasons a customer may solicit a return, exchange, or refund (defects, wrong orders, discontentment) ✓Ensure to mention required items for the return, such as tags, receipt, or that the item has never been used. ✓Stipulate a time frame for possible returns. Even though you may feel like drafting return policies on your own terms, it’s worth checking major retailers’ policies to get a sense of what to include in yours.

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