Here are some guidelines to help you craft a clear return, exchange, and refund policy:
✓Use clear, concise language, avoiding legal jargon.
✓Make it clear if customers will get cash or store credit back or if they can choose between one of them.
✓Explicit the reasons a customer may solicit a return, exchange, or refund (defects, wrong orders, discontentment)
✓Ensure to mention required items for the return, such as tags, receipt, or that the item has never been used.
✓Stipulate a time frame for possible returns.
Even though you may feel like drafting return policies on your own terms, it’s worth checking major retailers’ policies to get a sense of what to include in yours.