You completed the course, yay! Are you ready to deal with negative reviews and improve your business?

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Amanda Barbosa
Question 10 of 10
Business & Marketing
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You completed the course, yay! Are you ready to deal with negative reviews and improve your business?

Part of the course
How to Respond to Negative Online Reviews To Provide Memorable Customer Service
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10 questions (5 min)
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Why?

Great! Here’s a checklist to help you remember what you learned in this course and guide you when writing those replies!
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Source: "New research proves that RESPONDING to negative feedback online benefits companies" by Mack Collier on mackcollier.com "Online Reputation: How to Monitor and Respond to Customer Reviews" by Bob Phibbs on retaildoc.com Photo by athree23 on Pixabay

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