In the situation above, even to call 911, it is important to assess what is going on and learn everything you can about the person.
Professionalism involves thinking on your feet and solving problems as they come up! As a security guard, you are expected to take the reins in a situation like this.
Here are three steps you can use to help you develop your problem-solving skills:
1. Identify the problem.
In the example above, you should ask about the symptoms and the health history.
2. Determine the root causes.
Let's say you learn the woman has diabetes and is having a hypoglycemic attack (when sugar levels are low).
3. Find multiple solutions
Check how long it has been since she has eaten something, find something for her to eat, find a candy bar, find out if she carries medicine with her.
Of course, you must call other security guard and medical staff to assist you. Once a course of action is taken, assess its efficiency (in this example, it is critical to call 911 if the situation doesn't improve).
Photo by Radvilas Seputis on Unsplash
Six Steps to Becoming a Better Problem Solver by Networking Academy
Test your skills in 10 emergency scenarios by Aaron Derr
What to do in diabetic emergencies by Elaine K. Luo on Medical News Today