You have completed the course! Will these tips help you improve your customer service skills?

To help you review what was covered in this course, we prepared this checklist for you:

You can download it here: https://drive.google.com/file/d/1RMt-E3kRct0ofFaWmnnhmK_fkYBnTkOI/view?usp=sharing Sources: • Bob Phibbs, “7 Costly Customer Service Mistakes Made in Retail Stores” on retaildoc.com, 2020 • Bob Phibbs, “5 Retail Sales Mistakes That Cost You Business” on retaildoc.com, 2021 • Bob Phibbs, “You Need to Stop Making These 5 Customer Service Mistakes” on entrepreneur.com, 2016 • Zarema Plaksij, “10 Sales Mistakes Reps Make Way Too Often (...And How To Avoid Them)” on superoffice.com, 2021 • Photo by cottonbro from Pexels