You will be asked to talk about your previous experiences with customers.

QUESTION #6: Tell me about a time when you provided excellent customer service. As customer service is crucial for this position, it's essential to demonstrate your skills during the interview. A question like this asks you to talk about a specific situation you have been in. An excellent way to plan your answer is the STAR technique: ⭐ S - Explain the SITUATION you were in; ⭐ T - Tell the TASK you had to do; ⭐ A - Go through the ACTION you took in detail; ⭐ R - Talk about your RESULTS following the action. Talk about a time you satisfied a customer or made a split-second decision to solve a customer's complaint. → Example: “In my previous position as a cashier at a supermarket, I always maintained a warm and welcoming environment and was polite and patient with customers. I interacted with every customer and made sure they had a pleasant shopping experience. On one occasion, a customer was upset with the quality of a product she purchased. I processed the return, issued a refund, and gave her a new product free of charge, as per our company policy. Although she came into the store upset, she left as a happy customer.”

Check the video below to know more about this technique: https://www.youtube.com/watch?v=9C6eBoh0ji4

Source: “CASHIER Interview Questions” on zippia.com CareerVidz. “CASHIER Interview Questions & Answers!” on youtube.com, 2020 Photo by Bogomil Mihaylov on Unsplash