Your attitude also takes a toll on your professionalism. Which of the following is true?

Your attitude is noticeable through verbal and non-verbal cues. So yes, your voice, along with your posture and facial expressions, affects how people perceive you. Make them work in your favor! It is vital to be mindful of: ➜ Your tone The tone and volume of your voice have to be as friendly and straightforward as possible. Use a calm and confident yet warm tone of voice to help customers feel both secure and relaxed. A monotone or harsh tone might set customers off. ➜ Posture Keep it open and make sure it shows you are there to protect but also to provide assistance. A slouched posture might reflect on your professionalism and how serious people will take you. ➜ Facial expressions Make sure that you present yourself as a safety provider and someone approachable who can help customers.

Security guards are often the first point of contact a customer has with a business, so a first impression is valuable! Greet every customer in a friendly and pleasant way! Check out this Episode from the ‘Professional Security Officer Standards and Training (PSOST) Resources’ Podcast, which talks about the role and importance of security personnel in providing customer service. Listen from 27:00 to 29:00. https://open.spotify.com/episode/1DwjwI3wJNtZ5zIMOK9PFq

Photo by Freepik Reference: Professionalism security guard training by Ranga The Effective Security Officer’s Training Manual, Chapter 5 - Professionalism by Ralph Brislin, CPP