Your tone of voice can sound more positive when you add dynamics such as a slightly higher pitch and volume.

Changing your voice dynamics can make you sound friendlier. If you’re curious to listen to your voice to check how you sound to customers over the phone, follow these practical tips: ✓Record yourself on the phone - practice saying a friendly greeting to use with your customers on the phone ✓Listen to the recording and evaluate what needs to be improved. ✓Repeat until you think it’s good enough and use it the next time you talk to a customer on the phone. Greetings are essential because they lead the conversation tone. An excellent and courteous greeting makes the customer feel comfortable when talking to you, creating room for building rapport. Once you perfected your recording, remember to use good body posture and smile to project a friendly tone during the call. Act as if you and the customer were face-to-face, and give all your attention and focus to the customer. These practices help build rapport in telephone conversations and make customers happier and satisfied with your service. Photo by Vinicius "amnx" Amano on Unsplash